Every day, potential customers visit your website. They browse your services. They read your pricing. They consider whether you’re the right fit.
Then they leave. Without filling out a form. Without clicking the chat. Without leaving a trace.
Until now.
These aren’t bad leads. They’re just not ready to commit to a form. Maybe they’re comparing options. Maybe they need more time. But they were interested enough to visit — and that interest is valuable.
We built Enhanced Visitor Identification to change that.
What’s New
We’ve completely upgraded our identification algorithm. It now captures complete visitor profiles, not just company-level data.
What you can now capture for every visitor:
- Full name – Know exactly who visited
- Company – Understand their business context
- Email address – Have a direct line to follow up
- Traffic source – Know which channel brought them
- Social media profiles – LinkedIn, Facebook, X, and more
This data flows directly into your CRM automatically, even when visitors take no action on your site.
Before vs After
Before (company-level guessing): “Someone from Acme Corp visited your pricing page.”
What do you do with that? You don’t know who. You don’t have their email. You’re guessing.
After (individual-level intelligence): “Sarah Johnson, Marketing Director at Acme Corp, visited your pricing page. She came from LinkedIn. Here’s her email. Here’s her profile. She spent 4 minutes on pricing.”
That’s actionable. You know exactly who to reach out to and what they were interested in.
What You Can Do With This Data
Convert Faster
Silent visitors have already shown interest. With their identity in hand, you can reach out while that interest is fresh. Not days later. Now.
Shorter sales cycles. Higher conversion rates. Fewer lost opportunities.
Nurture With Precision
Build nurture sequences for visitors who spent time on your pricing page, visited multiple times, or came from specific campaigns.
Instead of generic email blasts, you’re sending targeted content to people who already raised their hand.
Personalise Every Touchpoint
When you know who someone is and where they came from, every follow-up feels personal. You reference what they looked at. You speak to their industry. You address their likely concerns.
Every message becomes more relevant. Every touchpoint lands better.
Re-Engage Before They Go Cold
Someone visits your site on Monday. By Friday, they’ve forgotten you. They’ve talked to your competitors.
With Enhanced Visitor Identification, you can re-engage within hours. You stay top of mind while the intent is hot.
Two Types of Visitors, Both Valuable
Knock Knock now captures two categories:
Engaged Visitors (Nextlevel App Lead) Visitors who interacted with your widget. They chatted, they called, they engaged.
Silent Visitors (Nextlevel App Web Visit) Visitors who showed high-intent behaviour but never clicked anything. Now you know who they are too.
That second category is where the magic happens. These are leads your competitors will never see.
The Bottom Line
Your website visitors are telling you who’s interested.
Most businesses aren’t listening because they don’t have the tools.
Now you do. Enhanced Visitor Identification turns anonymous traffic into named, contactable, actionable leads — automatically, in real time.
The only question is what you’ll do with that intelligence.
Frequently Asked Questions
What information can I capture? Full name, company, email address, traffic source, and social media profiles (LinkedIn, Facebook, X) where available.
Does this work for all visitors? Identification rates vary. B2B visitors typically have higher identification rates. Not every visitor will be fully identified, but you’ll capture significantly more than forms alone.
How does data flow into my CRM? For GoHighLevel users, data flows automatically through our native integration. HubSpot integration is also available. For other CRMs, connect via Zapier. Identified visitors receive appropriate tags, and all captured data populates the contact record automatically.
Is this GDPR compliant? Yes. This is first-party data collection on your own website, which is exactly what privacy regulations encourage. We recommend having appropriate privacy policies on your site.
How is this different from Clearbit or 6sense? Those tools focus on company-level identification. Knock Knock identifies individuals, including name, email, and social profiles, plus it’s built into a complete engagement platform.
How quickly does data appear? Real-time. As soon as a visitor is identified and shows qualifying behaviour, their information is available for follow-up.
Does this work on any website? Yes. The widget installs on any website (WordPress, Shopify, Webflow, custom sites). Data flows into GoHighLevel regardless of where it’s installed.
Enhanced Visitor Identification is now live for all Knock Knock users.
Anna Hyatt
Co-Founder | Knock Knock App
AI × Human Touch = Happier Clients, More Revenue
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