The Services are designed for B2B (business-to-business) use only – specifically to help businesses identify, engage, and convert other businesses visiting their websites. The Services are not designed for identifying or targeting individual consumers in a personal capacity, and must not be used for that purpose.

The information provided when using the Services is not intended for distribution to or use by any person in any jurisdiction where such use would be contrary to law or regulation, or which would subject us to any registration requirement. Persons who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

If your use of the Services would be subject to sector-specific regulation (such as healthcare, financial services, or government), you are solely responsible for ensuring compliance with those regulations.

Knock Knock App’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements, ensuring user data is used solely to provide and improve the platform’s core functionality.

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, algorithms, and data models (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright, trademark, and other intellectual property laws in New Zealand and internationally.

No part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. Requests: legal@knockknockapp.ai.

Your Submissions

By sending us any question, comment, suggestion, idea, or feedback about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. We shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By using the Services, you represent and warrant that:

• All registration information you submit is true, accurate, current, and complete.
• You have the legal capacity to agree to these Legal Terms.
• You will not access the Services through automated or non-human means except as expressly permitted.
• You will not use the Services for any illegal or unauthorised purpose.
• Your use of the Services will not violate any applicable law or regulation.
• You are using the Services for genuine B2B commercial purposes.

If you provide information that is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account.

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all activity that occurs under your account. We reserve the right to remove or change a username we determine to be inappropriate. Notify us immediately at support@knockknockapp.ai if you suspect any unauthorised use of your account.

5.1 Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your nominated payment method on a recurring basis. All payment processing is handled by Stripe.

5.2 Free Trial

We offer a 7-day free trial to new users. The account will be charged according to the user’s chosen subscription at the end of the free trial period.

5.3 Cancellation

You can cancel your subscription at any time via your account dashboard. Cancellation takes effect at the end of the current paid billing period. All fees paid are non-refundable except as required by applicable consumer protection law.

5.4 Fee Changes

We may change subscription fees from time to time and will communicate any price changes in accordance with applicable law.

5.5 Agency Partner Billing

Agency Partners are billed based on the total number of active Sub-Accounts and usage as set out in Part II.

As a user, you agree not to:

• Systematically retrieve data to create a collection without our written permission.
• Trick, defraud, or mislead us or other users.
• Circumvent, disable, or interfere with security-related features.
• Disparage, tarnish, or otherwise harm us and/or the Services.
• Use information obtained from the Services to harass or harm another person.
• Use the Services in a manner inconsistent with any applicable laws.
• Upload or transmit viruses or malicious code.
• Engage in any automated use beyond what is permitted by your plan.
• Decompile, disassemble, or reverse engineer any software comprising the Services.
• Use the Services to compete with us or develop a competing product.
• Send unsolicited commercial messages (spam).
• Use the Services to identify or target individual consumers without a lawful basis.
• Sell or transfer your account.

We reserve the right to suspend or terminate access immediately for serious breaches.

When you create or make available any Contributions, you represent and warrant that:

• Your Contributions do not infringe the intellectual property or other rights of any third party.
• You are the creator and owner of your Contributions, or hold the necessary licences.
• Your Contributions are not false, inaccurate, misleading, or spam.
• Your Contributions are not obscene, violent, harassing, or defamatory.
• Your Contributions do not violate privacy or publicity rights of any third party.

You and the Services agree that we may access, store, process, and use any information and personal data you provide, consistent with your account choices and our Privacy Policy.

We do not assert any ownership over your Contributions. You retain full ownership of all your Contributions and any associated intellectual property rights.

9.1 Use Licence

If you access the Services via the mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you. You shall not decompile, reverse engineer, or create derivative works from the App.

9.2 Apple and Android Devices

The licence granted is limited to a non-transferable licence to use the application on a device utilising iOS or Android in accordance with the applicable App Distributor’s terms of service. App Distributors are third-party beneficiaries of these terms.

The Services may contain links to other websites (“Third-Party Websites”) as well as content originating from third parties. We are not responsible for any Third-Party Websites or Content. If you leave the Services, you do so at your own risk.

We reserve the right to: monitor the Services for violations; take legal action against violators; refuse or restrict access; remove excessive files; and otherwise manage the Services to protect our rights.

12.1 How Identification Works

Knock Knock App uses IP address intelligence, device signals, and third-party data to identify companies and individuals who visit a Customer’s website.

12.2 Data Accuracy

Visitor identification data is provided on a best-efforts basis. No warranty as to accuracy or completeness.

12.3 B2B Use Only

The visitor identification feature is designed exclusively for B2B lead generation.

12.4 Residential Filtering

Automated filtering excludes residential IP addresses. This filtering is not guaranteed to be 100% effective.

12.5 Opt-Out

Individuals may opt out via our data provider’s opt-out mechanism. Contact support@knockknockapp.ai for details.

13.1 You Are the Data Controller

When you install the Knock Knock tracking script, you become the Data Controller for the personal data collected. Regulators will hold you accountable.

13.2 Your Mandatory Obligations

• Update your website’s Privacy Policy to disclose your use of visitor tracking technology.
• Update your Cookie Policy to list the Knock Knock tracking script.
• Where required by law, obtain consent before the tracking script fires.
• Provide visitors with a clear means to opt out.
• Ensure your legal basis for processing visitor data is documented.

13.3 Knock Knock Is Not Liable for Your Compliance Failures

If you fail to implement required disclosures or obtain necessary consents, that liability rests entirely with you.

13.4 Template Language

We provide ready-to-use template disclosure language in our Privacy Policy page. Have them reviewed by your own legal counsel.

14.1 Agency Portal

Agency Partners gain access to a white-label portal allowing them to onboard, manage, and bill their own clients (Sub-Accounts).

14.2 Agency Responsibility for Sub-Accounts

Agency Partners are solely responsible for ensuring all Sub-Accounts comply with these Terms and all Applicable Law.

14.3 White-Label Branding

Agency Partners may brand the portal under their own business name. The underlying platform remains Knock Knock App technology.

14.4 Sub-Account Data

Each Sub-Account’s Visitor Data belongs to that Sub-Account. Agency Partners must not use one Sub-Account’s data for the benefit of any other client.

14.5 No Re-White-Labelling

Agency Partners may not sub-licence the platform to third parties who then further resell it without explicit written consent.

THESE LEGAL TERMS SHALL REMAIN IN FULL FORCE AND EFFECT WHILE YOU USE THE SERVICES. WE RESERVE THE RIGHT TO DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF THESE LEGAL TERMS. WE MAY TERMINATE YOUR USE OR DELETE YOUR ACCOUNT AT ANY TIME.

Upon termination, we will provide a reasonable opportunity to export your data for 30 days. Sections 2, 12, 13, 20, 21, 22, and 24 survive termination.

We reserve the right to change, modify, or remove the contents of the Services at any time. We cannot guarantee the Services will be available at all times.

These Legal Terms shall be governed by the laws of New Zealand. The courts of New Zealand shall have exclusive jurisdiction. If you are a consumer in the EU or UK, nothing removes your statutory rights.

18.1 Informal Negotiations

The parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days. Written notice to legal@knockknockapp.ai.

18.2 Binding Arbitration

If unresolved, disputes shall be resolved by arbitration administered by AMINZ in Auckland, New Zealand.

18.3 Restrictions

Any arbitration shall be limited to the Dispute between the parties individually. No class-action arbitration.

18.4 Exceptions

Disputes seeking to enforce IP rights, related to theft/piracy, or seeking injunctive relief shall be decided by a court in Auckland.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT.

WE ASSUME NO LIABILITY FOR: (1) ERRORS OR INACCURACIES; (2) PERSONAL INJURY OR PROPERTY DAMAGE; (3) UNAUTHORISED ACCESS; (4) INTERRUPTION OF TRANSMISSION; (5) BUGS OR VIRUSES; (6) ERRORS OR OMISSIONS IN CONTENT.

KNOCK KNOCK’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES.

You agree to defend, indemnify, and hold us harmless from any loss, damage, or claim arising from:

• Your use of the Services in violation of these Terms or any law.
• Breach of these Terms or your representations.
• Violation of third-party rights including intellectual property.
• Failure to implement adequate privacy disclosures.
• Claims relating to your use of Visitor Data.
• Activity by your Sub-Accounts if you are an Agency Partner.

We will maintain certain data for the purpose of managing performance. You are solely responsible for all data you transmit. We are not a data backup service.

You consent to receive electronic communications. All agreements and notices we provide electronically satisfy legal requirements for writing.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES AND POLICIES.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or (800) 952-5210.

APA 1.1 Restriction

During the term and for eighteen (18) months following termination, Agency Partner shall not:

• Develop, build, invest in, operate, or bring to market any substantially similar software product.
• Assist any third party developing a product competitive with Knock Knock App.
• Replicate the Knock Knock agency or white-label model using competing technology.

APA 1.2 Geographic Scope

This restriction applies internationally in any market where Knock Knock App operates.

APA 1.3 Reasonableness

Agency Partner acknowledges these restrictions are reasonable and necessary.

APA 2.1 No Solicitation of Customers

During the term and for twenty-four (24) months following termination, Agency Partner shall not solicit any Knock Knock customer to migrate to a competing product.

APA 2.2 No Solicitation of Staff

For twelve (12) months following termination, Agency Partner shall not solicit any Knock Knock employee or contractor.

APA 2.3 No Solicitation of Data Providers

Agency Partner shall not directly approach Knock Knock’s data providers for the purpose of building a competing product.

APA 3.1 What Is Confidential

• Identity and terms of third-party data providers and technology partners.
• Pricing structure, margin model, and commercial strategy.
• Product roadmap, unreleased features, and technical architecture.
• Identity, usage data, and commercial terms of any customer.
• Internal operational documentation.

APA 3.2 Obligations

Keep all Confidential Information strictly confidential; use it solely for operating as a Knock Knock Agency Partner.

APA 3.3 Survival

Confidentiality obligations survive termination indefinitely.

APA 3.4 Return or Destruction

Upon termination, promptly return or destroy all Confidential Information.

APA 4.1 Technical Restrictions

• No reverse engineering, decompiling, or disassembling the platform.
• No using technical knowledge to develop competing products.
• No systematic analysis for competitive intelligence.

APA 4.2 No Competitive Replication

Shall not use knowledge of Knock Knock’s agency model to design a similar reseller programme for a competitor.

APA 4.3 Client Data Firewall

Shall not use data from any Sub-Account to benefit any other Sub-Account or competing product.

All intellectual property in the platform remains the sole property of Knock Knock App Limited. The white-label licence is limited and terminates immediately upon termination of the Agreement.

APA 6.1 Acknowledgement of Harm

Any breach would cause irreparable harm. Knock Knock is entitled to seek immediate injunctive relief.

APA 6.2 Liquidated Damages

For material breach of non-compete or non-solicitation: liquidated damages equivalent to total fees paid by any affected customer in the prior 12 months.

APA 6.3 Legal Costs

If Knock Knock succeeds in enforcement, Agency Partner shall pay reasonable legal costs.

APA 7.1 Agreement Term

Commences on portal activation. Terminable by either party with 60 days’ written notice, or immediately by Knock Knock upon material breach.

APA 7.2 Effect of Termination

Access ceases. Sub-Accounts may be transitioned. All obligations under APA 1-4 continue for their stated durations.

APA 7.3 Transition Assistance

Agency Partner agrees to cooperate for up to 30 days following termination notice.

By activating your Agency Portal, you confirm:

Questions: legal@knockknockapp.ai