Call Preferences
Control how you receive, forward, and manage calls with Knock Knock. Choose between Human or AI handling during business hours, and automate call routing after-hours.
7x
More likely to qualify
24/7
Call Routing
100%
Control
Source: Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads,” Harvard Business Review, 2011.
Call Handling Options
Choose how you want to receive and manage calls. Full control over your call routing and handling preferences.
Receive Calls Directly
Video or audio calls are received inside the Knock Knock App, no external software required.
Forward Missed Calls
Automatically forward missed calls to a backup phone number (Mobile or Landline).
Forward Instantly
All incoming calls can be instantly forwarded to a preferred phone number (Mobile or Landline).
Who Will Handle the Call?
Human Only
All calls during working hours go to your team directly. Perfect for businesses that prefer personal touch and have dedicated staff available to answer calls.
AI to Human
AI answers first, qualifies the lead, and transfers to a human if needed. Best of both worlds - efficient screening with personal follow-up for qualified leads.
AI Only
AI handles every call 24/7 and automatically logs the lead into your CRM (or emails it to you). Perfect for busy teams who can't always answer the phone.
Which mode should you actually pick?
All three do the same job — make sure a caller is dealt with. They differ in who does the dealing, and what it costs you in attention.
| Mode | What happens on a call | Choose it when |
|---|---|---|
| Human Only Your team, during working hours |
Every call rings straight through to your team. No AI in the path at all. | You have staff whose job is answering the phone, and the call itself is the product — consultations, bookings, anything where a person picking up is the whole point. |
| AI to Human AI answers, then hands over |
The AI answers first and qualifies the caller, then transfers to a human when the lead is worth a person’s time. | You get enough call volume that answering everything is wasteful, but the qualified ones genuinely need a human. This is the default most teams land on. |
| AI Only AI handles everything, 24/7 |
The AI takes every call around the clock and logs the lead into your CRM, or emails it to you. | Nobody can reliably pick up — you are on site, in surgery, on a job, or asleep. A logged lead beats a missed call. |
Whichever mode you run, the routing sits on top of the same phone agents: see inbound phone agents for calls coming to you, and outbound phone agents for calls going out. Local businesses lean on this more than most — see AI agents for local businesses.
Frequently asked questions
What happens to calls that come in outside business hours?
That depends which mode you are in. On AI Only the AI answers around the clock and logs the lead into your CRM or emails it to you. On the other two modes you can forward calls to a backup number, so an after-hours call still reaches someone rather than ringing out.
Do I need any other software to take the calls?
No. Video and audio calls are received inside the Knock Knock App itself — there is nothing else to install and no separate meeting link to send.
Can missed calls go to my mobile?
Yes. Missed calls can be forwarded automatically to a backup number, mobile or landline. You can also forward every incoming call instantly to a preferred number if you would rather not take calls in the app at all.
If nobody answers, is the lead lost?
No. On AI Only the AI answers and writes the lead into your CRM or emails it to you, so the caller is captured even when no one was available. That is the difference between a missed call and a missed lead.
Take Control of Your Call Handling
Set up your call preferences in minutes. Never miss an important call again.