Call Preferences
Control how you receive, forward, and manage calls with Knock Knock. Choose between Human or AI handling during business hours, and automate call routing after-hours.
40%
Faster Response
24/7
Call Routing
100%
Control
Call Handling Options
Choose how you want to receive and manage calls. Full control over your call routing and handling preferences.
Receive Calls Directly
Video or audio calls are received inside the Knock Knock App, no external software required.
Forward Missed Calls
Automatically forward missed calls to a backup phone number (Mobile or Landline).
Forward Instantly
All incoming calls can be instantly forwarded to a preferred phone number (Mobile or Landline).
Who Will Handle the Call?
Human Only
All calls during working hours go to your team directly. Perfect for businesses that prefer personal touch and have dedicated staff available to answer calls.
AI to Human
AI answers first, qualifies the lead, and transfers to a human if needed. Best of both worlds - efficient screening with personal follow-up for qualified leads.
AI Only
AI handles every call 24/7 and automatically logs the lead into your CRM (or emails it to you). Perfect for busy teams who can't always answer the phone.
Take Control of Your Call Handling
Set up your call preferences in minutes. Never miss an important call again.