Eden Massage Case Studies
Trust and Transformation: Eden Massage’s Sustainable Growth Story with Knock Knock App
Background
Massage and Spa
Location
New Zealand
Industry
Massage, Lifestyle
Number of Employees
30+
Background
Eden Massage, located in the heart of New Zealand, offers a range of therapeutic services designed to enhance well-being and relaxation. With a focus on providing personalized experiences, the parlour targets both locals and tourists seeking quality massage therapy. In partnership with Knock Knock App, Eden Massage aimed to address several challenges impacting its growth and customer trust.
Problem Identification
Knock Knock App identified the challenges faced by Eden Massage through a comprehensive analysis of their customer interactions and online presence. By utilizing data analytics, they examined website traffic, bounce rates, and customer feedback, which revealed these challenges:
- Declining Customer Acquisition: A 15% decline in new bookings over the previous quarter was noted, indicating that potential customers were not being effectively engaged.
- Staggering Customer Trust: Some of the reviews had left the parlour with lower ratings, affecting the willingness of new clients to book services, despite having skilled and certified therapists and a customer-centric approach.
- Limited Marketing Resources: The parlour struggled with outreach due to a small marketing team, which hindered its ability to effectively engage with potential customers.
Challenge
Declining Customer Acquisition
Problem: Eden Massage was also found to have major scaling issues compounded by competition and lack of marketing budget. Many times it was difficult to attract new clients while at the same time serving the old ones, thus the business did not grow as expected.
Solution: By implementing Knock Knock App, Eden Massage enhanced its online presence and customer engagement. The instant video call feature allowed potential clients to connect directly with staff, providing a personal touch that encouraged bookings.
Outcome: The parlour experienced a 25% increase in new clients within three months, demonstrating effective scaling and a successful adaptation to market demands.
Solution
Through its partnership with Knock Knock App, Eden Massage successfully navigated its challenges, achieving significant growth and enhanced customer trust. By embracing technology and focusing on customer experience, the parlour is now well-positioned for sustained success in a competitive market.
25% Increase in Client Consultations
Reduced Response Time
Results
The collaboration with Knock Knock App yielded impressive results for Eden Massage:
Increased
Engagement
The introduction of the AI-SDR resulted in a 40% increase in user engagement on the website within the first three months.
Improved
Conversion Rates
Eden Massage experienced a 25% increase in conversion rates, as more leads were qualified and directed to the appropriate teams for follow-up.
Enhanced
Customer Experience
Customer satisfaction scores improved as clients reported feeling more valued and understood during their interactions.
Jenny
CEO
“ Partnering with Knock Knock App has been a game-changer for us. The real-time engagement on our website and personalizations have transformed how we connect with our clients, leading to remarkable growth and trust. “
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