Real-Time Video Conversations
In today’s digital-first business landscape, companies struggle to create authentic human connections with customers they never meet face-to-face. While AI and automation excel at efficiency, they cannot replicate the emotional intelligence and empathy that humans provide. The businesses that thrive will be those that create genuine connections that transform visitors into happy, loyal clients.
Boost Conversions up to 50% 
Knock Knock's Audio/Video Feature: Opening Doors to Real Connection
Knock Knock App’s Audio/Video Call feature bridges the gap between digital efficiency and human connection, enabling real-time video conversations that create magical moments with your website visitors in three powerful ways:
When Visitors Reach Out for a Human Touch
Ever noticed how relieved you feel when you finally get to talk to a real person after navigating automated systems?
- Have questions that go beyond FAQs
- Want tailored recommendations from someone who gets them
- Need to see your product in action before making a decision
With Knock Knock App, your visitors can initiate video conversations at the perfect moment.
Our widget is placed using eye-tracking research (opposite L-shape) — always visible, never intrusive.
When Your Team Spots an Opportunity to Delight
Just like a store assistant who shows up right when you’re comparing two products — that perfect-timing help makes all the difference.
Your sales representatives can initiate video conversations when they notice:
- A visitor spending significant time on high-value product pages
- A potential customer comparing multiple options
- A high-value opportunity that would benefit from personal attention
With Knock Knock App, visitors can start a video chat at just the right moment. Our widget sits in a proven “opposite L-shape” spot—easy to find, never in the way.
AI Triggered Human Connections
Knock Knock’s Auto Connect detects high-intent visitors and automatically dials a video call — connecting your team with the right buyer at the right moment.
- Repeated visits to the same product page
- Signs of confusion or hesitation
- Extended time on decision-making pages
This AI-to-human handoff combines the efficiency of automation with the power of human connection at precisely the right moments.
Call Management Options
Advanced Features for Seamless
Communication
Knock Knock’s platform includes powerful features that make video communication effortless and effective:
Call Transfer
Need to connect your visitor with a specialist? Seamlessly transfer video or audio calls to the most appropriate team member based on customer needs, creating a smooth handoff that feels natural and helpful.
Receive Calls on the Knock Knock App
Never miss an important customer connection with the ability to receive video or audio calls directly on the Knock Knock mobile app. Your team can provide that human touch even when they’re away from their desk.
Call Forwarding
Ensure every opportunity for connection is captured by automatically forwarding unanswered calls to your mobile or landline after 30 seconds. No more missed connections or frustrated visitors.
Phone Number Integration
Connect your existing business phone numbers to the Knock Knock system for a unified communication approach that simplifies your workflow and creates a consistent experience for customers.
Customer Information Collection
Phone Number Capture
Choose whether to require visitors to provide their phone number before connecting to a video call, helping qualify leads and enable follow-up. This creates opportunities for continued conversation even after the video chat ends.
Widget design
Customization and Control
Enable/Disable Flexibility
Easily activate or deactivate video chat functionality across your website or on specific pages, giving you complete control over when and where you offer the human connection.
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Camera Selection
Choose which camera to use for video calls, allowing for optimal presentation that puts your team's best face forward.
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Background Customization
Select custom background colors or images to maintain brand consistency during video calls, creating a professional appearance that reinforces your brand identity.
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The statistics tell a compelling story
The Magic of Face-to-Face in a Digital World
Video chat converts at 20% compared to just 3% for text chat (SnapCall, 2022)
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Conversation RateVideo calls help convert in almost 40% of customer interactions (Talkative)
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Conversation Rate49% of people prefer talking to a real person for support, while only 12% prefer AI chatbots (Katana MRP, 2025)
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Conversation RateThe Power of Human Interaction in Sales
How Knock Knock App Enables This
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The Perfect Blend: AI Efficiency with Human Magic
A powerful strategy emerges when we combine the efficiency of AI with the connection of human interaction:
How Knock Knock App Enables This
AI handles the routine
Let automation manage basic information gathering and simple questions
AI recognizes the magic moment
Intelligent systems identify when human connection will make the difference
Humans create the connection
Your team steps in at the perfect moment to build trust and understanding
Humans deliver the delight
The personal touch creates the memorable experience that keeps people coming back
Optimizing Your Video Chat Strategy
To get the most from video chat, strategic implementation is essential. Consider these key elements
- Strategic placement - Where will video chat create the most meaningful connections?
- Perfect timing - When is the ideal moment to offer the human touch?
- Conversion-focused approach - How can you turn these connections into business results?
- Seamless experience - How can you make the connection feel natural and welcoming?
For a detailed guide on optimization strategies that focus on creating happy clients while driving conversions, see our article on Video Chat Conversion Optimization Strategies.
How Knock Knock App Enables This
We help you place video chat where it matters most, set up smart triggers that recognize perfect connection moments, and ensure everything works seamlessly on any device.
Your Most Powerful KPI?
Beyond ROI: What Really
Drives Growth
It’s not just about conversion rates—it’s about the moments that make people remember you.
Happy clients who keep coming back
Referrals that bring in new business
Real loyalty built through human connection
A brand people love to talk about
How Knock Knock App Enables This
We track more than just clicks, we help you build relationships. Our dashboard measures loyalty, referrals, and emotional connection alongside traditional metrics.
👉 Want to go deeper? Read Beyond ROI: How Video Chat Creates Happy Clients and Thriving Businesses
Stories of Transformation
Real sales magic happens when real conversations begin.
What we’ve seen:
- A cart abandoned—until a quick video chat turned it into a loyal customer (and five referrals!)
- A repeat visitor—converted into the biggest deal of the quarter with a 15-minute call
- Confused buyers—guided in real-time, leading to trust and faster decisions
How Knock Knock App Enables This
Build a Brand People Rave About
In a world full of bots, real connection stands out.
What we’ve seen:
- People remember how you made them feel
- Real conversations spark real loyalty
- Happy customers become your best marketing channel
How Knock Knock App Enables This
Our smart system spots high-intent visitors and lets your team jump in at the perfect moment—via instant video or audio call.
👉 Want to be the brand people love to talk about? Request a demo
Talk To Us Today!
Looking for product support?
Our team is ready to help here. Or check out our Knowledge Base for helpful tips and best practices for Knock Knock App users.
- Schedule a demo
- Get pricing information
- Explore use cases for your team
- For technical issues and product questions, please visit our Help Centre.
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