Affordable Energy Case Studies
Powering Engagement: How Knock Knock App Boosted Customer Interaction for Affordable Energy Solutions
Background
Energy Solutions
Location
New Zealand
Industry
Energy
Number of Employees
200 across multiple sites
Background
Affordable Energy Solutions is dedicated to providing cost-effective energy solutions to residential and commercial clients in New Zealand. They provide services such as energy audits, renewable energy systems and energy management services. However, the company used to have challenges in capturing the attention of potential customers and closing the deals. Such problems were the main reasons why partnering with Knock Knock App was a strategic decision.
Identifying the Issues
Knock Knock App analyzed several significant problems in Affordable Energy Solutions’ communication with customers and their conversion rates.
- Struggled to engage customers: The first data review showed that the company’s website bounce rate was approximately 60% which means almost two-thirds of the visitors were not interacting with the website.
- Difficulty in conversion rate optimization: Additionally, customer feedback highlighted that only 15% of inquiries were being converted into actual leads. This indicated that the targeted consumers were not getting the information or assistance they required for a purchase decision.
Solution
Implementing Knock Knock App’s real-time engagement features, including video calls, audio calls and live chat options, allowed Affordable Energy Solutions to provide instant support to potential clients. Customers could easily connect with energy consultants for personalized advice and information about available services.
25% Increase in Client Consultations
Reduced Response Time
With Amun qualifying leads and directing them appropriately, Affordable Energy was able to respond to inquiries much faster, improvingclient satisfaction and retention.
Results
As a result, the conversion rate improved by 25% within four months of adopting Knock Knock App.
Increased
Engagement
The introduction of the AI-SDR resulted in a 25% increase in user engagement on the website within the first three months.
Improved
Conversion Rates
Affordable experienced a 30% increase in conversion rates, as more leads were qualified and directed to the appropriate teams for follow-up.
Enhanced
Customer Experience
More clients moved from inquiry to purchase, significantly boosting revenue for Affordable Energy Solutions.
Mike
Affordable Energy Solutions
“ Knock Knock App has completely redefined how we connect with our clients. The instant, real-time communication features not only made our customer service better but have directly boosted our conversion rates. Clients now feel genuinely supported and connected. Personal touch is everything, and Knock Knock App makes it effortless to maintain. “
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