Billing

Subscription

The Subscription section provides an overview of your current subscription plan and its features.

What you can view:

• Organization name (e.g., Knock Knock App)
• Current billing date (when your next payment is due)
• Key Features included in your subscription:
  • Unlimited Live Navigation Sessions
  • Unlimited Recorded Navigation Sessions
  • Unlimited Audio Calls
  • Unlimited Video Calls
  • 3 Widget Styles
  • Advanced AI Chatbots
  • AI Conversations
  • Style Your Widget
  • Chat Auto Triggers (quantity specified)
  • Teams
  • Lead Intelligence (unlimited)
  • High Intent Pages Widget
  • Call Forwarding
  • Call Transfer
  • Chat Transfer
  • Video Call Recordings
  • Custom Licenses
  • Extended Lead Intelligence
  • Custom Integrations

Invoices

The Invoices section displays your billing history and allows you to access past invoices.

What you can view:

• Invoice History table with columns:
  • ID (invoice number, e.g., INV-0997)
  • Date (when the invoice was issued)
  • Status (e.g., Paid)
  • Invoice Total (amount in your currency)
  • Action (download option)
• Pagination controls to navigate through multiple invoices

Actions available:

• Download invoices by clicking the download icon
• Navigate between pages of invoice history

Payment Details

The Payment Details section allows you to manage your payment method and billing contacts.

What you can view and manage:

• Payment information:
  • Billing Date: Shows your next payment date
  • Billed to: Your payment method (e.g., Visa card ending with specific digits)
  • Name: The name associated with your payment method
  • Expiration date of your payment method

Actions available:

• Edit card: Update your payment information
• Billing Contacts: Add email addresses to receive billing notifications
  • You can enter multiple email addresses separated by commas or spaces
  • Save Changes: Apply any modifications to billing contacts

This information helps you manage your subscription plan, access your billing history, and update your payment details.