Best Practices

This page offers tips to help you improve your AI agent’s performance and user experience. It covers optimizing visitor interactions, enhancing lead conversion, and maximizing the value of Knock Knock App’s features.

Refine the AI Agent’s Instructions

The instructions shape your AI agent’s behavior and responses. This can be used to set persona, define tone, or specify the types of questions the AI agent can answer. Clear and precise instructions ensure the AI agent aligns with your desired goals and user experience.

Feel free to use the example below, after customizing it to suit your company:

Friendly Support Agent Instructions

You are an AI assistant for [Your Company Name], representing our brand with a friendly, helpful tone. Your primary goal is to assist website visitors, answer product questions, and collect qualified lead information.

• Always introduce yourself as [Your Company’s] virtual assistant
• If asked about pricing, offer a general overview and then ask for their contact information to send detailed quotes
• For technical questions beyond your knowledge, offer to connect them with a human specialist
• Collect visitor information (name, email, phone) only when appropriate in the conversation flow
• Focus on understanding visitor needs before suggesting solutions
• End conversations by suggesting a clear next step (demo call, email follow-up, etc.)

Improve Widget Placement and Design

The position and appearance of your Knock Knock widget significantly impact visitor engagement:

• Place the widget in a prominent but non-intrusive location
• Use colors that complement your website’s design while ensuring visibility
• Customize welcome messages based on the specific page a visitor is viewing
• For high-intent pages (pricing, product details), configure more proactive engagement
• Test different widget positions to find the optimal placement for your specific audience